Top Tech Jobs & Startup Jobs in Belfast

Lead and develop a B2B sales team to drive revenue growth and retention via customer success and renewal motions. Ensure accurate CRM forecasting, coach team performance, analyze trends to create sales plays, manage client escalations, coordinate incentives, and maintain strategic relationships with Sales Director, clients, and partners.

Provide sales support to internal and external teams by preparing quotes, contracts, and RFP/RFI responses; maintain pricing and demo tools; assist and troubleshoot for customers across phone, email, chat and in-person; develop presentations and training; summarize issues for management; work with teams and report to Support Manager.

Sell and renew B2B contracts by articulating product value, managing outbound phone/email outreach, qualifying and converting leads, handling objections, maintaining CRM, producing sales forecasts, and collaborating with the sales team and manager.

Lead design, deployment, and operation of global cloud contact center and telecom solutions. Manage CCaaS platforms (D365 Contact Center, NICE CXone), Avaya telephony environments, SIP/voice security, and global telecom teams. Drive migrations, upgrades, platform consolidation, and ensure high availability and service management aligned with ITIL.

Entry-level IT Operations role performing simple, routine tasks under close supervision. Follow established procedures and detailed instructions, learn company policies and standard tools, assist with basic IT tasks and troubleshooting, and build foundational skills for future growth.

Source, screen, interview, and onboard candidates; manage ATS/HRIS records; recommend hires and compensation; ensure compliance and promote company image while handling confidential information.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Provide HR generalist support including employee relations, compensation and benefits, talent and performance management, onboarding, HRIS recordkeeping, HR metrics reporting, and partner with stakeholders to develop proactive HR solutions aligned with business objectives.

Design, deploy, and maintain highly available, secure cloud platforms; support CI, automation, monitoring, and migrations of legacy systems to AWS; resolve performance, vulnerability, and scalability issues; create operational documentation and collaborate with stakeholders.

Process, monitor, and control payments transaction processing for deposits across APAC. Ensure smooth operations, meet BNPPISPL operational objectives, and comply with alert management, guidelines, and policies.