Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.
Job Title:
Quality Evaluator with GermanJob Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.🛠️ Key responsibilities- Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
- Share feedback and insights: Report evaluation results and identify improvement opportunities
- Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
- Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
- Drive continuous improvement: Support quality initiatives, operational improvements, and training needs
- Experience: +1 year in a similar role, ideally in BPO or call center environment
- Languages: Fluent in German and English (at least C1 level) - both verbal and written.
- Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
- Location: Availability to work from our Katowice office
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
English, German (Required)Time Type:
Full time2026-11-03Similar Jobs
Big Data • Fintech • Mobile • Payments • Financial Services
Lead the architecture, development, integration, deployment, and support of global financial systems and ERP/EPM platforms. Build scalable data integrations, establish engineering and governance standards, ensure monitoring, security, auditability, and system availability, and partner with Finance, Accounting, Product, and Engineering leaders on the technical roadmap. Manage operational processes, promote quality and ownership, and develop a high-performing team.
Top Skills:
AnaplanAzure DevopsBlacklineBoomiCi/CdDbtFivetranGitInformaticaJenkinsJSONMulesoftNavanNetSuiteNetsuite SuitescriptNetsuite SuitetalkOauth 2.0OnestreamOracle Epm CloudOracle Fusion Cloud ErpOracle Integration CloudPythonRest ApisSap CpiSap Integration SuiteSap S/4HanaSftpSnowflakeSoap ApisSQLWorkatoXMLZip
Cloud • Information Technology • Security • Software • Cybersecurity
Develop and execute account strategies for public sector customers across Western Canada. Build relationships with customer and internal stakeholders, including C-suite decision-makers; act as a trusted advisor; align Zscaler’s cloud security solutions with customer goals; collaborate on account planning; acquire new logos; and achieve sales targets through strategic selling and channel partnerships.
Top Skills:
Ai ToolsSaseZscaler Zero Trust Exchange
Cloud • Information Technology • Security • Software • Cybersecurity
Build enterprise customer and stakeholder relationships, develop long-term account strategies, collaborate with internal teams, and serve as a trusted advisor aligning security solutions with business goals. The role requires full-cycle software or security sales experience, enterprise and C-level selling expertise, customer relationships, strategic planning, net-new logo acquisition, target achievement, and channel partnership experience.
Top Skills:
Ai ToolsCloud SecuritySaseZscaler Zero Trust Exchange
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
