Jobs at CNX

Lead design, deployment, and operation of global cloud contact center and telecom solutions. Manage CCaaS platforms (D365 Contact Center, NICE CXone), Avaya telephony environments, SIP/voice security, and global telecom teams. Drive migrations, upgrades, platform consolidation, and ensure high availability and service management aligned with ITIL.

Lead and develop a B2B sales team to drive revenue growth and retention via customer success and renewal motions. Ensure accurate CRM forecasting, coach team performance, analyze trends to create sales plays, manage client escalations, coordinate incentives, and maintain strategic relationships with Sales Director, clients, and partners.

Provide sales support to internal and external teams by preparing quotes, contracts, and RFP/RFI responses; maintain pricing and demo tools; assist and troubleshoot for customers across phone, email, chat and in-person; develop presentations and training; summarize issues for management; work with teams and report to Support Manager.

Sell and renew B2B contracts by articulating product value, managing outbound phone/email outreach, qualifying and converting leads, handling objections, maintaining CRM, producing sales forecasts, and collaborating with the sales team and manager.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Execute and reconcile daily US and Mexican bond and repo settlements, monitor and resolve failed trades, investigate discrepancies, process cash movements, clear breaks, and collaborate with custodians, internal teams, and clients using systems like APEX, ICI, and Calypso.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.

Process and release domestic and cross-border wire payments for Prime Brokerage, investigate and resolve nostro breaks and discrepancies, liaise with internal teams and agents, escalate issues, and perform reconciliation and error investigation to ensure timely, compliant payment operations.

Provide inbound/outbound or online customer support to resolve routine product/service issues, meet contractual KPIs, document interactions in tracking systems, maintain product knowledge, escalate as needed, and offer additional products while working rotating shifts in a fast-paced team environment.

Answer inbound/outbound/online customer contacts, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain basic product knowledge, upsell when appropriate, and work rotating shifts in a fast-paced contact center environment.

Process and ensure accurate, timely margin calls and money market reconciliations; investigate and resolve accounting and wire issues; escalate operational risks; maintain client/custodian relationships; document procedures and train new team members to mitigate settlement risk within Prime Brokerage.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in call-tracking systems, offer additional products/services, and follow defined procedures while maintaining professional, empathetic communication.

Manage contract renewals and upsell opportunities within an assigned territory. Conduct high-volume outbound calls and emails, maintain CRM data, provide sales forecasts, address customer roadblocks, articulate product value, and work with a sales team to meet revenue quotas.

Handle inbound/outbound customer contacts to resolve routine issues, document interactions in tracking systems, maintain product knowledge, meet KPIs, and upsell services when appropriate. Work as part of a team in a fast-paced, metric-driven contact center with shift rotations as needed.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.

Process daily collateral agreements for derivatives, securities lending, and repos; manage bilateral exposure and collateral bookings; handle recalls/returns, reconcile Nostro/Depot breaks, resolve settlement issues, and collaborate with trading and sales to mitigate counterparty risk and maintain compliance.

Manage triparty repo processing and settlement, monitor trade matching, allocate collateral, ensure liquidity, reconcile positions, calculate end-of-day collateral needs, instruct repo interest payments, and resolve operational discrepancies.

Source, screen, interview, and onboard candidates; manage ATS/HRIS records; recommend hires and compensation; ensure compliance and promote company image while handling confidential information.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Provide HR generalist support including employee relations, compensation and benefits, talent and performance management, onboarding, HRIS recordkeeping, HR metrics reporting, and partner with stakeholders to develop proactive HR solutions aligned with business objectives.