Teams at CNX

Lead design, deployment, and operation of global cloud contact center and telecom solutions. Manage CCaaS platforms (D365 Contact Center, NICE CXone), Avaya telephony environments, SIP/voice security, and global telecom teams. Drive migrations, upgrades, platform consolidation, and ensure high availability and service management aligned with ITIL.

Manage contract renewals and upsell opportunities within an assigned territory. Conduct high-volume outbound calls and emails, maintain CRM data, provide sales forecasts, address customer roadblocks, articulate product value, and work with a sales team to meet revenue quotas.

Answer inbound/outbound/online customer contacts, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain basic product knowledge, upsell when appropriate, and work rotating shifts in a fast-paced contact center environment.