Provide sales support to internal and external teams by preparing quotes, contracts, and RFP/RFI responses; maintain pricing and demo tools; assist and troubleshoot for customers across phone, email, chat and in-person; develop presentations and training; summarize issues for management; work with teams and report to Support Manager.
Job Title:
B2B Quality AnalystJob Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.- Prepare quotes, contracts, and RFP/RFI responses
- Maintain quote documentation with accurate pricing and configurations
- Maintain sales demonstration tools and applications in support of sales teams
- Work within a few sources of data/systems to produce an outcome with some variability
- Practice a moderate level of independent judgement to make decisions
- Develop and deliver sales presentations and/or trainings in a professional and effective manner
- Maintain up-to-date awareness of company activities and industry trends
- Provide consistent follow up on opportunities or inquiries
- Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
- Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
- Identify and summarize moderately complex issues for management review
- Work with teams and report directly to Support Manager
Location:
GBR Belfast - MaysfieldLanguage Requirements:
Time Type:
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What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
