Top Tech Support Jobs in Belfast

Provide technical support for the iManage product suite: diagnose and resolve software/configuration issues, collaborate with customers and integrators, maintain deep knowledge of Windows servers, networking, databases, web and mobile technologies, document best practices, and proactively reduce problem recurrence.

As a Technical Support Specialist, you will provide technical assistance to customers, troubleshoot complex issues, mentor junior staff, and contribute to knowledge development in a collaborative environment.

As a Technical Support Engineer at CrowdStrike, you'll resolve customer issues with cloud technologies, provide support across platforms, and document feedback, ensuring a high level of customer satisfaction.

The Technical Support Engineer I provides post-sales support to customers, resolving technical issues, improving processes, and documenting solutions. This role requires strong technical knowledge in IT and cybersecurity.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provide 3rd-line technical support across infrastructure, networking and security in a 24/7 DuPont shift rota. Support firewalls, routing/switching, SD‑WAN, Cisco ISE/Meraki Wi‑Fi, SIEM, DLP, vulnerability management and endpoint protection. Maintain client relationships, perform site visits when required, and help deliver automation-first managed services.

The Technical Support Engineer provides high-quality support to Ketch customers, resolves technical issues, and partners with Professional Services on implementations.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

The Technical Support Engineer will manage customer support requests, triage complex issues, provide training, and maintain documentation related to IT systems and Microsoft technology stack.

Provide advanced post-sale technical support for Redis Enterprise: troubleshoot and reproduce complex issues, analyze performance (including networking), coordinate escalations with Engineering and CloudOps, perform RCA, assist with deployments/upgrades, document findings, and participate in product development and customer training.

Provide Level 1 remote support for 40+ hotel properties and corporate office: Office 365 password resets and MFA enrollment, cloud PMS password resets and login/printing/browser issues, desktop support via ManageEngine Endpoint Central, and ticketing with ManageEngine ServiceDesk Plus. Night shift and weekend coverage required.

Provide frontline technical support to English- and Italian-speaking customers via phone, email, and chat. Troubleshoot basic product issues, document interactions, follow knowledge processes, escalate complex issues, educate customers on features, and obtain Level 1 Technical Support Certification. Work UK business hours.

The Technical Support Specialist will troubleshoot technical issues, provide customer support via various channels, document solutions, and build strong customer relationships, utilizing cloud expertise.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

As a Technical Support Engineer, you will troubleshoot and resolve complex software issues, provide customer support, and collaborate with engineering teams while working with Redis Enterprise software in cloud or on-premise environments.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Lead a technical application support team for digital asset custody and settlements. Manage incident/outage response, SRE/observability, disaster recovery, ITIL processes, onboarding standards, and drive stability improvements while mentoring team members and collaborating with development and infrastructure partners.

Lead technical support for the Finance Desk applications, providing global oversight, incident resolution, monitoring, release testing, and stakeholder liaison. Drive stability, efficiency and service improvements, create technical documentation, support trade capture systems, and collaborate with regional teams and vendors.

Provide level 1 technical support for hotels, focusing on Office 365 and Cloud-based PMS password resets, along with desktop support tasks.

The Senior Analyst Technical Support is responsible for planning and implementing complex automation systems, providing technical support, and developing training for product lines across Europe.

The Senior Analyst Technical Support role involves planning and installing complex automation systems, providing technical support, troubleshooting, and training for product lines across Europe.

The Senior Analyst Technical Support will implement large automation projects, provide technical support, diagnose complex equipment issues, and conduct training.

Serve as the highest technical escalation for Support, diagnose and reproduce complex integration and workflow issues, partner with Engineering, improve escalation processes, and directly support enterprise customers across procurement, ERP and identity integrations.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.

The Senior Technical Support Engineer resolves complex customer issues, conducts root cause analysis, mentors team members, and partners with engineering to improve products and support effectiveness.