Top Tech Support Jobs in Belfast

The Technical Support Engineer will manage customer support requests, triage complex issues, provide training, and maintain documentation related to IT systems and Microsoft technology stack.

The Technical Support Specialist will troubleshoot technical issues, provide customer support via various channels, document solutions, and build strong customer relationships, utilizing cloud expertise.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide technical and commercial support for cell separation and cell therapy/reagent catalog products across Europe. Deliver customer consultations, on-site training, product presentations, technical problem solving, and market intelligence. Collaborate with R&D, marketing, and commercial teams to inform product development and regional strategy; conduct competitor analysis and support targeted customer engagement.

Provide end-to-end technical support for customers: own ticket lifecycles, troubleshoot networking, APIs, and Linux environments, author knowledge-base articles, analyze ticket trends, and escalate complex issues to engineering while driving process improvements.

Provide first-line technical support in English and French across phone, email, and chat; troubleshoot basic product issues, document interactions, educate customers on features, follow knowledge processes, and escalate complex cases.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

First-line, customer-facing technical support specialist handling phone and email tickets. Troubleshoot software and hardware across product suite, configure devices, document solutions, escalate complex issues, contribute to knowledge base, and participate in an after-hours rota.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

Provide post-sale technical support: assess, reproduce, and document customer issues; formulate and communicate resolution plans; gather resources; and deliver clear corrective actions. Requires IT, networking, cloud, virtualization, security knowledge, SQL/relational databases, and .NET experience.

Triage, troubleshoot, localize and escalate complex client issues; deliver technical customer support; assist non-engineering teams with debugging; maintain internal documentation; derive structured feature requirements and bug reports from stakeholder information.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Provide L2 production support and technical leadership for global OTC Derivatives & Margin platforms. Investigate and resolve application, data, and infrastructure incidents; lead incident lifecycle and root cause analysis; drive stability, automation, monitoring improvements; mentor junior engineers; participate in on-call rotations and support time-critical market workflows.

Lead a 24x7 funds application support team to ensure availability of 30+ critical applications. Drive incident response, root-cause analysis, system improvements, stakeholder coordination, risk identification, and mentor junior analysts while using databases, monitoring, and scheduling tools to maintain high service standards.

Provide onsite end-user IT support: troubleshoot desktop OS and hardware, build/deploy laptops, maintain AV/conference equipment, manage tickets per SLAs, assist with imaging/patching/network changes, maintain asset data, liaise with global teams and local leaders to drive optimizations and technology adoption.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

Field-based Equipment Engineer responsible for installation, commissioning, planned maintenance and emergency breakdown response of mechanical, electrical and PLC-driven equipment. Manage diary, travel between customer sites in the Lower Midlands/Northampton region, troubleshoot faults, and support automation projects.

Provide user-facing technical support and triage for wallet, payment, and backend issues; investigate using logs and dashboards; assist incident response and monitoring; coordinate with engineering and external providers; improve processes, documentation, and small automations to reduce recurring issues.

Lead a technical application support team for digital asset custody and settlements. Manage incident/outage response, SRE/observability, disaster recovery, ITIL processes, onboarding standards, and drive stability improvements while mentoring team members and collaborating with development and infrastructure partners.

Investigate complex platform, API, and infrastructure issues using logs, metrics, traces, and observability tools. Reproduce production bugs, collaborate with Engineering on root causes and fixes, improve developer experience through documentation and tooling, and design AI-assisted automations and operational workflows to scale support.

Triage and own enterprise support tickets for YugabyteDB, investigate incidents using logs and queries, reproduce issues, escalate with evidence, write thorough notes and handovers, contribute to knowledge base, and communicate calmly with customers during incidents.