Top Tech Support Jobs in Belfast

Provide technical support for the iManage product suite: diagnose and resolve software/configuration issues, collaborate with customers and integrators, maintain deep knowledge of Windows servers, networking, databases, web and mobile technologies, document best practices, and proactively reduce problem recurrence.

The Technical Support Specialist will troubleshoot technical issues, provide customer support via various channels, document solutions, and build strong customer relationships, utilizing cloud expertise.

Provide post-sales break-fix and consulting for Nozomi Networks OT/IoT cybersecurity products. Troubleshoot, deploy, configure, and optimize infrastructure; reproduce issues in lab, liaise with Product/Engineering, create knowledge-base content, and deliver white-glove support for critical accounts.

Provide end-to-end ownership of critical application incidents for a public-safety dispatch platform, performing deep technical diagnostics, root cause analysis, coordinating engineering fixes, maintaining customer environments, contributing to knowledge bases, mentoring junior engineers, participating in an on-call rota, and supporting deployments and upgrades while ensuring SLA compliance and strong customer communication.

Provide phone, email, and chat technical support for BeyondTrust products: troubleshoot, configure, escalate to Engineering/Product, document incidents, manage customer expectations, and participate in on-call rotation.

Provide level 1 technical support for hotels, focusing on Office 365 and Cloud-based PMS password resets, along with desktop support tasks.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

Provide post-sale technical support: assess, reproduce, and document customer issues; formulate and communicate resolution plans; gather resources; and deliver clear corrective actions. Requires IT, networking, cloud, virtualization, security knowledge, SQL/relational databases, and .NET experience.

Triage, troubleshoot, localize and escalate complex client issues; deliver technical customer support; assist non-engineering teams with debugging; maintain internal documentation; derive structured feature requirements and bug reports from stakeholder information.

The Technical Support Engineer will manage customer support requests, triage complex issues, provide training, and maintain documentation related to IT systems and Microsoft technology stack.

Provide 3rd-line technical support across infrastructure, networking and security in a 24/7 DuPont shift rota. Support firewalls, routing/switching, SD‑WAN, Cisco ISE/Meraki Wi‑Fi, SIEM, DLP, vulnerability management and endpoint protection. Maintain client relationships, perform site visits when required, and help deliver automation-first managed services.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Lead a 24x7 funds application support team to ensure availability of 30+ critical applications. Drive incident response, root-cause analysis, system improvements, stakeholder coordination, risk identification, and mentor junior analysts while using databases, monitoring, and scheduling tools to maintain high service standards.

Lead application production support for Services Liquidity platforms: manage incidents, perform root-cause analysis, debug complex issues, support releases and deployments, write complex SQL reports, collaborate with global teams, and recommend system enhancements to ensure platform stability and availability.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

Provide end-to-end technical support for customers: own ticket lifecycles, troubleshoot networking, APIs, and Linux environments, author knowledge-base articles, analyze ticket trends, and escalate complex issues to engineering while driving process improvements.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.

Lead a technical application support team for digital asset custody and settlements. Manage incident/outage response, SRE/observability, disaster recovery, ITIL processes, onboarding standards, and drive stability improvements while mentoring team members and collaborating with development and infrastructure partners.