Top Tech Support Jobs in Belfast

The Technical Support Engineer will provide hardware and software support, troubleshoot customer issues, manage tickets, and collaborate with support and engineering teams to enhance the customer experience.

The Technical Support Manager leads a team of engineers to provide world-class support, ensuring customer satisfaction, managing escalations, and developing KPIs for performance improvement.

Provide technical support to clients by troubleshooting complex issues, managing service requests, maintaining product documentation, and escalating problems as necessary while ensuring excellent customer service.

Lead and develop a global team of Technical Support Specialists, oversee case management, ensure customer satisfaction, and enhance operational excellence in bug reporting and escalations.

The Technical Support Specialist resolves customer technical issues, manages cases, performs troubleshooting, creates knowledge articles, and collaborates on defect management.

The Technical Support Analyst will analyze and resolve technical issues within integration solutions, focusing on customer service and technical problem solving, while working closely with integration projects and support tiers.

Provide timely technical support via chat, Slack, and email; diagnose and escalate complex issues to R&D; document solutions; educate customers on product features; maintain technical excellence through ongoing training.

Provide frontline technical support to schools and VAR partners across UK/EMEA, owning cases end-to-end. Diagnose and resolve product, device, configuration, and network issues (AD, Windows Server, networking, firewalls, ChromeOS/macOS/iOS/Android). Enable resellers, document incidents, escalate complex problems, and contribute to knowledge base and process improvements to meet SLAs and customer satisfaction targets.

Provide end-to-end technical support for schools and VAR partners across UK/EMEA. Diagnose and resolve product, device, configuration, and network issues; manage tickets, escalate with diagnostics, and contribute to knowledge base and partner enablement.

Frontline technical partner for UK/EMEA schools and VARs. Own support cases end-to-end, diagnose and resolve product, device, configuration, and network issues (AD/Windows Server, firewalls, routing, DNS), support multi-OS deployments, enable resellers, document incidents, escalate with diagnostic detail, and contribute to knowledge base and process improvements while meeting SLAs.

Provide frontline technical support to schools and VAR partners across UK/EMEA, owning cases end-to-end. Diagnose and resolve device, network, and configuration issues, support deployments, document incidents, escalate with decision-ready diagnostics, and contribute to knowledge base and partner enablement.

Provide technical support and troubleshooting for Intradiem's SaaS contact center solutions. Diagnose issues using SQL and diagnostic tools, manage cases in Salesforce/Jira, escalate complex problems, and communicate status to customers and internal teams while working UK business hours.

Provide 3rd-line technical support across infrastructure, network, and security for managed services; work 24/7 on a DuPont shift rota, troubleshoot and maintain firewalls, routing/switching, SD-WAN, Wi‑Fi, SIEM, DLP, vulnerability management, endpoint protection and client relations, including travel to client sites as required.

Provide technical support by troubleshooting customer issues, collaborating with engineering, and enhancing support processes. Maintain knowledge base and ensure product functionality for customers.

Provide hands-on software support for Confluent Cloud and Apache Kafka clients: diagnose, reproduce, and resolve customer issues; collaborate with engineering; improve documentation and knowledge base; and help build internal processes and labs.

Senior, UK-based technical support lead for a SaaS compliance platform owning complex incidents end-to-end. Troubleshoot and optimize MSSQL/T‑SQL, IIS, Azure-hosted applications, use monitoring tools, collaborate cross-functionally, and maintain knowledge-base documentation to improve stability and client experience.

Provide remote technical support for EUC devices, resolving incidents and requests, managing configurations, and ensuring SLA compliance.

Provide phone, email, and chat technical support for assigned enterprise accounts; troubleshoot and debug customer issues; escalate and transition issues to Engineering and Product Management; act as customer liaison; participate in on-call rotation and regularly update customers on issue status.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide level 1 technical support for hotels, focusing on Office 365 and Cloud-based PMS password resets, along with desktop support tasks.

The Senior Technical Support Engineer will solve system, application, and infrastructure problems, collaborating with various teams to enhance customer success with Perforce solutions.

The Technical Support Engineer will manage customer support requests, triage complex issues, provide training, and maintain documentation related to IT systems and Microsoft technology stack.

Lead and develop US technical support while co-owning Philippines operations to deliver 24/5 support. Manage escalations, partner with Engineering/Product, standardize triage workflows, improve SLAs, leverage observability/tools, and advocate for customers across enterprise integrations and ERP/SSO systems.

As a Technical Support Engineer, you'll assist clients with Java-based applications, troubleshoot issues, and optimize development processes using tools like Docker and Kubernetes.

As a Technical Support Engineer, you will provide exceptional support, troubleshoot technical issues, mentor team members, and collaborate with various teams to improve customer experience and product quality.