Top Tech Support Jobs in Belfast

Manages an enterprise technical support team serving large customers during a 1pm–10pm shift. Responsibilities include hiring and developing support staff, overseeing ticket prioritization and resolution, managing escalations, coordinating with engineering and product teams, analyzing support metrics, improving processes, and maintaining reporting and tracking infrastructure to deliver exceptional customer service.

Provide technical support for a cybersecurity platform by responding to customer tickets, troubleshooting issues through written communication and Zoom, explaining APIs, data flows, and vulnerability management, and collaborating with engineering and product teams. The role includes improving support documentation and workflows, learning AI tools, and attending Belfast Metropolitan College one day per week as part of a Level 5 IT apprenticeship.

Provides technical support for CrowdStrike’s cloud cybersecurity platform. Resolves customer issues through multiple channels, troubleshoots cloud, Kubernetes, container, and Linux environments, identifies root causes, documents bugs, creates knowledge content, and manages escalations. Advises customers on deployment, integration, and maintenance while collaborating with engineering and internal technical teams. The role also serves as a product subject matter expert and drives process improvements and customer-focused technical communications.

Provides advanced technical support by diagnosing complex customer issues, reproducing problems with logs, APIs, and diagnostic tools, owning cases through resolution, and creating knowledge resources. The role mentors support engineers, identifies recurring trends, recommends process and product improvements, and serves as a subject matter expert for assigned features. It requires strong troubleshooting, communication, customer service, documentation, and Salesforce experience.

Provide frontline technical support to healthcare platform providers and clients during GMT operating hours. Manage ticket queues, meet response SLAs, troubleshoot hardware and software issues, maintain technical FAQs, answer platform questions, escalate complex issues, report bugs, monitor releases, and train new providers on the platform.

Support enterprise customers deploying and configuring BeyondTrust products. Troubleshoot, debug, resolve, document, and escalate technical incidents through phone, email, and chat. Manage customer expectations, coordinate with Engineering, Sales, Product Management, and Field Engineering, track escalated issues, and participate in on-call rotation. Apply expertise in Windows Server, Active Directory, networking, firewalls, virtualization, DNS, and security software.

Provide advanced technical support for enterprise customers using Ditto’s SDK and Cloud products. Reproduce, debug, and escalate complex issues; coordinate production incident response and root-cause analyses; guide developers; build support automation and self-service tools; and communicate customer needs to Product and Engineering. Participate in a 24/7 on-call rotation and serve as a trusted technical advisor to high-profile customers.

Triage, troubleshoot, localize and escalate complex client issues; deliver technical customer support; assist non-engineering teams with debugging; maintain internal documentation; derive structured feature requirements and bug reports from stakeholder information.

Owns client incidents and technical requests throughout their lifecycle. The role triages complex application, infrastructure, and business-flow issues; advises clients on installation, configuration, deployment, connectivity, and product use; documents resolutions; escalates unresolved issues to engineering teams; and participates in a global 24x7x365 on-call rotation. Requires hands-on cloud, containerization, databases, networking, operating systems, blockchain, and application troubleshooting experience.

Assists the technical support team with diagnosing and troubleshooting client issues across phone, email, and chat. Provides step-by-step technical guidance, documents customer interactions and resolutions, escalates complex problems, and helps create knowledge base articles and FAQs. The intern develops technical troubleshooting, communication, and customer service skills while learning Symphony’s messaging and voice products.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide first-line technical support through phone, email, web, and support channels. Investigate and resolve customer issues, document interactions in CRM and support systems, escalate appropriately, and collaborate with Sales, Development, and QA. Create support documentation and knowledge-base content, maintain product expertise through training, prioritize multiple requests, and contribute to customer satisfaction and service improvements. This is a six-month fixed-term contract.

Own enterprise technical support cases from triage through resolution across Kubernetes, cloud infrastructure, ML platforms, authentication, data connectivity, and model deployment. Diagnose issues, write actionable Jira bug reports, create knowledge-base documentation, coordinate global case handoffs, and communicate clearly with customers. The role includes live troubleshooting sessions and participation in an EMEA weekend on-call rotation.

Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.

The Technical Support Specialist will troubleshoot technical issues, provide customer support via various channels, document solutions, and build strong customer relationships, utilizing cloud expertise.

Provide onsite end-user IT support: troubleshoot desktop OS and hardware, build/deploy laptops, maintain AV/conference equipment, manage tickets per SLAs, assist with imaging/patching/network changes, maintain asset data, liaise with global teams and local leaders to drive optimizations and technology adoption.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

Provide high-touch technical support for Cohesity NetBackup Software and Flex Appliances. Troubleshoot complex enterprise data protection issues across traditional platforms, cloud, databases, networking, storage, and operating systems. Manage high-impact customer cases, reproduce environments, recommend best practices, collaborate with internal teams, support renewals, improve knowledge content, mentor peers, and contribute to product and process improvements. Travel for customer visits or meetings is expected to be less than 10% annually.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provides remote and in-country monitoring, evaluation, accountability, and learning technical assistance across development and emergency programs. Responsibilities include designing MEAL systems, indicators, data collection tools, budgets, evaluations, dashboards, and learning agendas; supporting donor proposals; deploying to humanitarian responses; training and mentoring staff and partners; generating evidence; and engaging donors, governments, and peer organizations. Requires strong analytical, strategic, facilitation, relationship-management, and communication skills, with up to 40% travel.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provides advanced technical support to enterprise customers, troubleshooting cloud infrastructure, networking, Linux systems, containers, and security issues. Performs root cause analysis, supports deployments, maintains SLAs, documents solutions, and collaborates with engineering, product, and sales teams. The role also mentors junior staff, contributes to training resources, and helps optimize infrastructure as code, observability, identity management, databases, and customer environments.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

Field-based Equipment Engineer responsible for installation, commissioning, planned maintenance and emergency breakdown response of mechanical, electrical and PLC-driven equipment. Manage diary, travel between customer sites in the Lower Midlands/Northampton region, troubleshoot faults, and support automation projects.

Investigate complex platform, API, and infrastructure issues using logs, metrics, traces, and observability tools. Reproduce production bugs, collaborate with Engineering on root causes and fixes, improve developer experience through documentation and tooling, and design AI-assisted automations and operational workflows to scale support.