Top Tech Support Jobs in Belfast

As a Technical Support Engineer at CrowdStrike, you'll resolve customer issues with cloud technologies, provide support across platforms, and document feedback, ensuring a high level of customer satisfaction.

Provide technical support for the iManage product suite: diagnose and resolve software/configuration issues, collaborate with customers and integrators, maintain deep knowledge of Windows servers, networking, databases, web and mobile technologies, document best practices, and proactively reduce problem recurrence.

As a Technical Support Specialist, you will provide technical assistance to customers, troubleshoot complex issues, mentor junior staff, and contribute to knowledge development in a collaborative environment.

The Technical Support Engineer will manage customer support requests, triage complex issues, provide training, and maintain documentation related to IT systems and Microsoft technology stack.

The Technical Support Specialist will troubleshoot technical issues, provide customer support via various channels, document solutions, and build strong customer relationships, utilizing cloud expertise.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Provide post-sales break-fix and consulting for Nozomi Networks OT/IoT cybersecurity products. Troubleshoot, deploy, configure, and optimize infrastructure; reproduce issues in lab, liaise with Product/Engineering, create knowledge-base content, and deliver white-glove support for critical accounts.

Provide end-to-end ownership of critical application incidents for a public-safety dispatch platform, performing deep technical diagnostics, root cause analysis, coordinating engineering fixes, maintaining customer environments, contributing to knowledge bases, mentoring junior engineers, participating in an on-call rota, and supporting deployments and upgrades while ensuring SLA compliance and strong customer communication.

Provide level 1 technical support for hotels, focusing on Office 365 and Cloud-based PMS password resets, along with desktop support tasks.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provide 3rd-line technical support across infrastructure, networking and security in a 24/7 DuPont shift rota. Support firewalls, routing/switching, SD‑WAN, Cisco ISE/Meraki Wi‑Fi, SIEM, DLP, vulnerability management and endpoint protection. Maintain client relationships, perform site visits when required, and help deliver automation-first managed services.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Provide advanced post-sale technical support for Redis Enterprise: troubleshoot and reproduce complex issues, analyze performance (including networking), coordinate escalations with Engineering and CloudOps, perform RCA, assist with deployments/upgrades, document findings, and participate in product development and customer training.

Provide Level 1 remote support for 40+ hotel properties and corporate office: Office 365 password resets and MFA enrollment, cloud PMS password resets and login/printing/browser issues, desktop support via ManageEngine Endpoint Central, and ticketing with ManageEngine ServiceDesk Plus. Night shift and weekend coverage required.

Provide frontline technical support to English- and Italian-speaking customers via phone, email, and chat. Troubleshoot basic product issues, document interactions, follow knowledge processes, escalate complex issues, educate customers on features, and obtain Level 1 Technical Support Certification. Work UK business hours.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

As a Technical Support Engineer, you will troubleshoot and resolve complex software issues, provide customer support, and collaborate with engineering teams while working with Redis Enterprise software in cloud or on-premise environments.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.

Lead a technical application support team for digital asset custody and settlements. Manage incident/outage response, SRE/observability, disaster recovery, ITIL processes, onboarding standards, and drive stability improvements while mentoring team members and collaborating with development and infrastructure partners.

Lead technical support for the Finance Desk applications, providing global oversight, incident resolution, monitoring, release testing, and stakeholder liaison. Drive stability, efficiency and service improvements, create technical documentation, support trade capture systems, and collaborate with regional teams and vendors.