Welcome to TELUS Agriculture & Consumer Goods, where innovation meets impact, and every day brings an opportunity to make a difference. Here, you'll find a team filled with vibrant, enthusiastic, and diverse individuals whose unique contributions not only set us apart but also drive us forward.
Together, we are shaping the future with cutting-edge technology and a shared vision of creating meaningful change.
At TELUS Agriculture & Consumer Goods, we believe in the power of our people. Our high-performance culture is designed to be personally fulfilling, professionally challenging, and financially rewarding. We are more than just coworkers; we are innovators, passionate about making the world a better place. Join us, and let’s make remarkable human impacts together!
Our Team and What We'll Accomplish Together
We are looking for an Technical Support Analyst (Operations Specialist) to join our Integration team at TELUS Agriculture & Consumer Goods. This is an excellent opportunity for someone interested in developing a long-term career within a leading technical service and operations function, in a highly visible and customer-facing role.
Our team delivers seamless middleware integration solutions for our B2B partners, connecting client back-end systems such as SAP, Microsoft Dynamics, MYOB and Xero to our integration technology, including Interlok™. As part of TELUS, we combine deep technical expertise with the scale and innovation of a global organisation, enabling thousands of electronic trading connections worldwide.
Working within our service and operations environment, you will analyse, diagnose and resolve technical issues - from mapping errors and lookup updates to system failures - while supporting integration projects and collaborating across support tiers. The role blends technical problem solving with stakeholder communication, ensuring our customers receive reliable, high-quality service.
We value passion, drive and accountability. With structured onboarding and mentoring provided, we’re looking for someone proactive, technically curious and motivated to build their career in a fast-paced integration and operations team.
We value people with passion, drive, talent, kindness, grit and determination. If you bring curiosity and accountability alongside your technical capability, you’ll thrive in this team.
We hire based on strong cultural fit and technical aptitude.
What You’ll Do
- Analysing & triaging customer issues and ensuring the correct requests are dealt with by Tier the Tier 1 team or escalated to Tier 2 engineers.
- Reading and understanding Interlok™ configuration and XSLT mappings for troubleshooting.
- Maintaining a high degree of customer service for all support queries and participating in customer calls where necessary
- Proactive monitoring, making sure our systems and the Proagrica Network are operating without any faults, identifying errors before customers report them.
- Debugging Java stack traces and analysing log files.
- Inspecting and reading XSLT mappings.
- Tracking and tracing through messages reported by customers or which are flagged up on dashboards to find the root cause.
- Working with a variety of protocols for example AS2, SFTP, X400, SMTP
- You love people. Interacting with people gives you energy, and you feel good when you’ve helped someone out.
- You love teamwork. Your ideal day is when you and the team have worked together to solve
a problem. - You want a role where you can use your intellect and people skills every day and where these are valued and rewarded.
- You have a positive attitude and are a fantastic communicator.
- You are fascinated by technology and learning new things.
At TELUS Agriculture and Consumer Goods, we pledge our commitment to actively promote diversity, equity, inclusion, reconciliation and accessibility. We celebrate and value your unique perspective and life experiences, and we invite you to join us in our journey of growth and learning. Together, we aspire to foster a global community where all individuals are respected, heard, and can authentically bring their whole selves to work.
A significant and sustained effort will be made to support candidates from equity-deserving groups and with lived experience of marginalization and oppression (including Black, Indigenous and People of Colour, LGBTQIA2S+ and persons with disabilities). We offer accommodation for applicants with disabilities during the recruitment process.
