Own the business systems roadmap and intake process across Salesforce, NetSuite, Celigo, and related integrations. Translate cross-functional needs into prioritized backlogs, user stories, acceptance criteria, and UAT plans. Lead agile delivery while partnering on DevOps infrastructure, release management, testing, rollback, data quality, and system architecture. Support modernization of quoting, dynamic pricing, and subscription management while balancing rapid MVP delivery with long-term scalability.

Own the UX direction for Neat’s ecommerce website and digital experiences. Establish web UX processes, standards, research practices, and design language; lead UX for product launches and the full ecommerce journey from browsing through checkout. Create user flows, wireframes, and high-fidelity designs while partnering with marketing, product managers, engineers, and senior stakeholders. Improve navigation, content architecture, and cross-platform experiences while building organizational alignment and design quality.

Architect and develop production-grade business systems across Salesforce, NetSuite, and integrated enterprise platforms. Build quoting, subscription, and entitlement engines; create automation pipelines and API integrations; establish architecture, security, documentation, and code-review standards; and translate commercial policies into scalable technical solutions. The role partners with Finance, Sales Operations, Customer Success, and product stakeholders while maintaining system reliability, auditability, observability, and production readiness.