Own and evolve the claims management product roadmap, prioritizing requirements based on customer and stakeholder needs. Engage customers, represent their voice internally, and collaborate with Product, Engineering, QA, UX/UI, and data teams to deliver high-quality features. Define user stories, track product metrics, identify automation and data-led improvements, monitor insurance and fleet trends, and help establish product management best practices across the organization.

Own the roadmap and product strategy for OEM-facing products, including AvantelIQ and Total Loss Avoidance. Build relationships with major automotive partners, translate requirements into product improvements, and collaborate with development, QA, UX/UI, and data teams on delivery. Define product metrics, monitor performance, support compliance, and identify automation and data-led opportunities. The role also contributes to establishing product management best practices across the organization.