Provide technical and functional support for a SaaS compliance platform, resolving product usage questions, API integration issues, and troubleshooting requests. Own customer communication and issue resolution from ticket creation through escalation. Collaborate with technical support, engineering, product, and customer success teams, while improving support processes and leveraging AI to increase efficiency. The role requires East Coast hours and support for international customers.

Manage enterprise customer relationships, develop strategic account plans, drive satisfaction, retention, and growth, and serve as a trusted advisor on compliance and AI. Collaborate cross-functionally to solve customer problems, identify trends through data, support successful outcomes, and develop scalable customer success processes and playbooks.

Design, implement, and ship customer-facing AI features end-to-end. Architect scalable, secure systems for high-volume data and complex workflows. Improve grounding, citations, and evaluation for auditable AI outputs. Collaborate with Product and Design to iterate and optimize latency, cost, and user experience.