Drive awareness and sales of Zendesk CCaaS for EMEA SMB: enable field teams, collaborate with AEs, pre-sales, partners and AWS, manage pipeline and forecasts, run discovery calls, and advocate CX innovation.

The role involves designing and testing AI solutions, managing research projects, collaborating with teams, and introducing new ML concepts for product development.

The Senior Solutions Consultant will lead customer engagement, architect AI-driven solutions, and drive technical strategy to meet customer goals in CX and ES.