Provide technical support to ServiceMax customers, troubleshooting issues with SaaS applications while ensuring high customer satisfaction. Collaborate with teams to integrate and implement software updates.

Lead the design of CAD and PLM/PDM product experiences, collaborate with teams, validate design decisions, mentor junior designers, and innovate in Agile environments.

The Platinum Support Manager acts as a technical advisor, managing customer relationships, ensuring effective support, and driving improvements based on customer feedback and technical needs.