The Zen Guide Premium Services Representative supports customers in implementing cybersecurity training and awareness programs, manages accounts, resolves technical issues, and provides updates in a CRM system.

The Technical Account Manager delivers proactive technical support, manages customer interactions, leads crisis responses, and develops customer strategies while ensuring top quality service, specifically for German-speaking clients.

This role involves leading a team in cloud threat research, analyzing data, collaborating with R&D, enhancing product features, and staying updated on industry trends.