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Lead a team of technicians to administer and troubleshoot Applied Software hosted on Cloud Systems for 160,000+ end-users. Create effective processes to ensure system stability and uptime. Manage staff and provide technical assistance for weekend escalations.
Seeking a Senior Cloud Network Engineer with a blend of significant Network background and platform infrastructure capabilities to design, implement, and maintain network architectures, server infrastructure, monitoring solutions, and disaster recovery/high availability solutions. Responsibilities include planning, managing complex Microsoft Windows server solutions, network fundamentals, hyperconverged infrastructure, hybrid infrastructure, and participation in on-call rotation.
Senior Cloud Engineer responsible for testing, planning, implementing, managing, and maintaining Windows and Linux based applications within the Applied Cloud. Involves collaboration with cross-functional teams, analyzing system efficiency, creating and maintaining documentation, and implementing programmatic solutions for automation.
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Assist customers with questions and issues regarding insurance software products, hardware, and other purchased products. Provide friendly and efficient customer service via phone, chat, and email. Log and own support issues until resolution. Collaborate with team members and suggest process improvements. Stay updated on current technologies in the sector.
Customer Support Technician role at Applied Systems, Inc. involving daily customer interactions, issue resolution, escalation procedures, knowledge sharing, and software updates delivery. Strong focus on customer service, communication, problem-solving, and technical skills.
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