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Lead cross-functional Developer Experience initiatives across six teams, contributing hands-on backend code in Ruby and Go. Improve testing reliability, test coverage, CI/CD pipelines, logging standards, and development environments. Partner with engineering, platform, product, and infrastructure teams to identify friction, remove systemic bottlenecks, shape the Developer Experience Platform strategy, and foster continuous engineering improvement.

The Business Development Representative is responsible for generating qualified leads and pipeline through prospecting and outreach, collaborating with multiple teams to achieve sales targets.

As a Forward Deployed Engineer, you will work on customer integrations with GitLab, designing and implementing solutions in complex enterprise environments while partnering with stakeholders to enhance adoption and reduce time to value.

Build and maintain Ruby on Rails backend features for vulnerability management, including security dashboards, reports, and ingestion pipelines. Improve system performance, reliability, and scalability; collaborate across backend, frontend, product, design, and security teams; review code; address technical debt; and participate in on-call rotations. The role requires relational database experience, distributed-team collaboration, technical problem-solving, and contributions across the stack when needed.

Provide advanced technical support for major GitLab customers, troubleshooting complex issues across Linux systems, GitLab, CI/CD, applications, infrastructure, and integrations. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, and create reusable documentation. The role also includes knowledge sharing, technical advising, roadmap influence, and participation in hiring activities within a globally distributed support organization.

Lead complex, cross-functional Enterprise Technology and AI programs from planning through delivery. Develop roadmaps, resource plans, success metrics, governance frameworks, and status reporting. Align technical and business stakeholders, manage dependencies and risks, resolve blockers, and translate requirements into actionable plans. Partner with IT leadership and functions including Finance, Legal, Sales, and Product in a globally distributed, async-first environment.

Build and maintain secure, scalable Flow Registry features for GitLab’s agentic platform using Python, LangChain, and LangGraph. Design GraphQL and REST APIs, improve automated testing, optimize PostgreSQL-backed applications, and collaborate across backend, frontend, product, UX, and AI teams. Participate in Tier 2 on-call support, troubleshoot production issues, improve observability, and contribute to responsible AI integration in GitLab’s remote, asynchronous environment.

Lead GitLab’s Build team and roadmap, overseeing systems that convert source code into secure, verified, distributable artifacts. Own build platforms, dependency management, CI templates, supply-chain security, build consistency, observability, and self-service onboarding across delivery targets including Omnibus and CNG. Partner across teams to improve reliability, reduce coordination overhead, and support four-nines service objectives. Manage a distributed, high-performing engineering team and guide architecture, technical strategy, operational excellence, and complex project delivery.

Build and maintain backend AI capabilities for GitLab Duo Chat: design flow components and agentic flows in Python/LangGraph, integrate LLMs and multi-agent orchestration, implement and maintain APIs in the Rails monolith, improve observability and reliability, and participate in on-call rotations and cross-functional collaboration to deliver safe, scalable AI chat features.

Build tooling, workflows, and guidance to make GitLab easier to deploy, validate, and operate across cloud-native and self-managed environments. Evolve deployment guidance, improve production-like ephemeral environments, and maintain consistent deployment artifacts and environment contracts across development through production.