Top Tech Jobs & Startup Jobs in Belfast

Own complex enterprise customer escalations from engagement through resolution. Coordinate Engineering, Support, Product, Customer Success, Sales, and executives; maintain customer-facing resolution plans; lead high-stakes communications, post-escalation reviews, relationship repair, and corrective actions. Develop escalation playbooks and process improvements while supporting globally distributed, on-call coverage.

Manage full-cycle recruiting for GTM roles across Sales, Marketing, Customer Success, and related teams. Own 12–15 requisitions, lead intake meetings, build diverse talent pipelines, assess candidates, manage stakeholder expectations, analyze recruiting data, coordinate interviews, deliver candidate communications, negotiate offers, and improve recruiting practices using responsible AI and market insights.

Manage complex professional services and software consulting projects from initiation through closure. Coordinate customers, executives, Sales, Engineering, Product, Support, architects, and delivery partners. Own schedules, scope, resources, risks, issues, escalations, change orders, revenue recognition, and executive communications. Improve project management processes, tools, templates, metrics, and delivery procedures while ensuring projects meet timelines, budgets, customer expectations, and forecast goals.

Develop and maintain secure, reliable backend services for GitLab repository workflows using Ruby and GraphQL. Responsibilities include designing APIs and data models, optimizing SQL queries and performance, implementing caching and rate limiting, testing, troubleshooting, monitoring production systems, participating in Tier 2 on-call, improving observability, and collaborating asynchronously across engineering and product teams.

Manages a Europe-based team of Professional Services Engineers delivering GitLab implementations, migrations, advisory services, training, and customer engagements. Responsibilities include coaching and performance management, overseeing delivery outcomes, monitoring project health and utilization, resolving escalations, partnering with Sales, Customer Success, and Technical Architects, and improving professional services processes and standards in a remote, asynchronous environment.

Leads a distributed team of Site Reliability and Backend Engineers responsible for GitLab.com's asynchronous processing and caching platforms. Owns reliability, service-level objectives, capacity planning, incident response, on-call operations, Redis upgrades, operating system patching, deployment architecture, and migration to a durable workflow engine. Manages hiring, development, quarterly planning, roadmap execution, and coordination across globally distributed teams.

Manage a distributed team of senior and staff engineers developing and scaling Gitaly, GitLab’s Git storage tier. Drive complex infrastructure, performance, scalability, architecture, and maintainability initiatives while balancing roadmap and platform priorities. Provide mentoring, career development, technical guidance, and accountability. Collaborate asynchronously with Git and cross-functional teams, represent Gitaly’s technical direction, and ensure long-term platform viability through sound architectural judgment.

Build and optimize GitLab’s self-service growth funnel across registration, trials, onboarding, upgrades, and purchases. Develop backend services in Ruby on Rails and frontend experiences in Vue.js, design and analyze experiments, improve experimentation tooling, and use product data to guide decisions. Collaborate asynchronously with Product, UX, Data, and Engineering teams while owning features through production and measuring their impact on customer outcomes.

Leads professional services engagement design, scoping, pricing, and pre-sales for complex DevSecOps and digital transformation implementations across EMEA. Builds executive relationships, conducts discovery, develops proposals, statements of work, staffing plans, and implementation roadmaps, and guides customers through procurement and contracting. Owns engagements from discovery through delivery transition, manages escalations, forecasts bookings, and tracks margin and customer outcomes while enabling sales and delivery teams.

Leads the engineering organization responsible for GitLab Dedicated, a single-tenant enterprise SaaS platform. Owns strategy, roadmap, reliability, compliance, infrastructure investments, customer migrations, and enterprise-grade SLAs. Oversees distributed engineering managers and teams across orchestration, resilience, control-plane APIs, public-sector platforms, FedRAMP readiness, AWS GovCloud, and migration tooling. Partners with executives, Product, Security, and Support while scaling the organization, improving operational efficiency, and incorporating AI-enabled engineering workflows.