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The Escalation Manager supports customers using Confluent's products, managing escalations, coordinating teams, advocating for customers, and ensuring swift resolution of issues.

Provide hands-on software support for Confluent Cloud and Apache Kafka clients: diagnose, reproduce, and resolve customer issues; collaborate with engineering; improve documentation and knowledge base; and help build internal processes and labs.

Design and implement a distributed control plane for Confluent Cloud: build infrastructure frameworks, provision with Terraform, deploy with Helm, operate and support services (on-call), and work closely with Kubernetes and container ecosystems.

Sell Confluent solutions into an assigned territory, grow consumption and new logos, build account plans and C-suite relationships, lead complex solution-selling cycles, coordinate internal teams and partners, and position the Confluent Platform to solve customers' data and AI outcomes.

Lead technical evaluation and proofs-of-concept for Confluent data streaming solutions. Advise customers on architecture and operational best practices, run discovery/whiteboard sessions, deliver technical talks, and collaborate with product and engineering to optimize deployments and drive platform adoption.

As a Software Engineer Intern, you will design, develop, test, and improve software with real customer impact while collaborating with the team.

The Data Engineer will design and deploy data pipelines, collaborate with different teams, and manage data quality and governance for optimal performance.