The Customer Success Specialist will manage Microsoft licensing for clients, ensuring compliance and optimizing costs. Responsibilities include educating clients, analyzing usage data, conducting reviews, and collaborating with sales teams. This role also involves training internal teams and providing actionable insights to enhance customer satisfaction and retention.

The Customer Success Executive is responsible for building strong client relationships, addressing customer needs, managing projects, and driving product adoption. Key duties include conducting service reviews, monitoring customer health metrics, and identifying upselling opportunities to improve customer satisfaction and retention.