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Lead end-to-end Customer Insights product: define the canonical usage data layer, build customer-facing analytics and audit surfaces, and deliver AI-native insights. Partner with engineering, data, design, Sales, and Customer Success to drive renewal and expansion narratives, ensure enterprise readiness (permissions, compliance), and translate ambiguous business questions into clear product experiences and APIs.

Manage enterprise customer relationships, driving renewals and upsells while aligning MURAL's solutions with client business goals in a strategic manner.

As a Staff Software Engineer, you will lead the development of Mural's Canvas platform, ensuring high performance and reliability in real-time collaboration and document editing.

Serve as a pre-sales bridge between sales and clients: lead discovery, design tailored solutions and demos, drive pipeline and pilot programs, scope and price services, craft proposals, and ensure smooth handoffs to Professional Services while identifying expansion opportunities.

The Senior Software Engineer ensures the reliability and performance of the Mural editor, collaborates on technical projects, and designs APIs for real-time collaboration. Responsibilities include product engineering, mentoring, and improving team processes while focusing on performance and developer experience.