Own strategic technical relationships for enterprise customers across EMEA. Lead ClickUp onboarding, implementation, workflow design, adoption, account health, AI enablement, and automation initiatives. Translate business requirements into scalable solutions, guide stakeholders through change management, track usage and ROI, identify expansion opportunities, and collaborate with Sales, Product, Engineering, and Support to deliver measurable customer outcomes.

Lead strategic SaaS implementations for enterprise customers, from discovery through rollout and optimization. Design scalable workflows, governance, automations, reporting, and AI use cases in ClickUp. Drive adoption, value realization, stakeholder alignment, and change management while partnering with Customer Success, Sales, Product, and Support. Serve as a trusted advisor to customer administrators, operators, and executives, resolving complex implementation challenges and communicating customer feedback internally.