Lead day-to-day fulfillment center operations (inbound, put away, outbound, B2C/B2B, returns). Manage and develop Area Managers, leads, and associates; set operational KPIs, staffing, scheduling, budgeting/P&L, and ensure success during client launches while partnering with cross-functional teams.

Serve as the on-site HR contact for an assigned fulfillment center, handling daily HR functions (onboarding, background checks, training, employee relations), driving engagement programs, coaching managers, analyzing people data, and partnering with People Team to improve warehouse employee experience and ensure policy compliance.

Lead implementations and launches for brands across Stord's network, managing systems integrations, SIT/UAT, WMS/OMS deployment, go-live and hypercare. Build SOPs, coordinate cross-functional teams and customers, and implement processes to ensure fulfillment center self-sustainability and profitability.