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Manage the departmental operations for a call center, ensuring service level agreements are met, improving processes and productivity, resolving system problems, and handling client interactions and quality assurance.

The Accounting Associate at Global Payments will be responsible for supporting the Reporting and financial management of TSYS’s activities in Europe. Key responsibilities include Balance Sheet management, accruals, journal entries, variance analysis, VAT preparation, and building relationships with finance teams. Essential skills include knowledge of VAT, Microsoft Office Tools, prioritization, flexibility, communication, problem-solving, attention to detail. Desirable skills include Google Suite knowledge and experience with Oracle Fusion and Smartview.

Manages departmental operations for the call center, ensuring Service Level Agreements are met, overseeing efficiency and quality, conducting call pattern forecasting, improving processes, and resolving systems problems. Empowers leaders to maintain client performance standards, conducts training, participates in client calls, monitors quality assurance and productivity, adheres to budget, and analyzes customer escalations.