Provides Tier 2 support for payment, EPOS, terminal, network, Wi-Fi, and connectivity issues. Diagnoses faults using configuration changes, remote administration, logs, transaction outcomes, and fault reproduction. Manages escalations with clear evidence, supports merchants and first-line teams, maintains documentation, meets SLA targets, and provides occasional on-site event support across the UK.

Owns the roadmap and delivery of third-party payment integrations across EPOS, ticketing, hospitality, and eCommerce platforms. The role manages technical partners, translates business requirements into specifications, coordinates engineering and stakeholders, supports product strategy and agile delivery, monitors integration performance, and ensures PCI DSS, security, and data protection compliance. It also supports testing, rollout, incident resolution, documentation, and continuous improvement.