Lead customer insight generation across Hearst UK’s brands and functions. Manage qualitative and quantitative research end to end, integrate behavioral, first-party, market, and contextual data, and deliver actionable narratives to senior stakeholders. Own customer satisfaction insights across 15 brands, lead workshops and readouts, establish repeatable research practices, and coach junior researchers. The role requires advanced market research methodologies, strong analytical and storytelling skills, strategic business understanding, and the ability to influence cross-functional decisions.