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Found and operate a scalable enterprise account management motion across hundreds of accounts. Use agentic workflows to assess customer health, prioritize outreach, drive adoption, realize value, support retention and expansion, identify whitespace, and develop reusable playbooks. The role combines customer success, account relationship management, AI adoption, and operational design in a high-velocity environment.

Own strategic Life Sciences accounts and net-new targets, managing enterprise software sales from technical discovery through security review, procurement, deployment, and expansion. Build relationships with engineering, security, risk, and procurement stakeholders; run consultative evaluations; develop ROI cases; drive outbound pipeline; accurately forecast; and provide customer feedback to Product and go-to-market teams.

Build AI-powered product quality infrastructure for capturing, synthesizing, routing, and acting on customer feedback. Develop bug intake and triage systems, dashboards, data pipelines, analytics tooling, and integrations with ticketing, payment, CRM, and data warehouse systems. Partner with support engineers and domain specialists to improve product quality and ship internal tools quickly.

Drive revenue across a named federal book by landing new agencies and expanding strategic accounts. Lead complex, multi-threaded federal sales cycles, guide technical evaluations and security reviews, build executive relationships, quantify ROI tied to developer productivity, and partner with engineering and deployment teams to deliver proofs of concept through production.

Lead civilian government channel partnerships with prime contractors and agency stakeholders to embed Cursor into federal civilian software workflows. Own revenue targets, build partner pipelines, negotiate reseller/team agreements, pursue contract vehicles, support FedRAMP and technical evaluations, and represent Cursor at industry events.

Drive revenue across a named SLED territory by owning the full sales cycle, landing new logos, expanding accounts, navigating federal procurement and security reviews, partnering with engineering and deployment teams, building executive relationships, and quantifying ROI tied to developer productivity and secure software delivery.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Own and build the support reporting layer: ticket volume, SLA, resolution times, CSAT/CES/sentiment, and capacity. Produce dashboards and analyses for leadership and engineering, maintain data quality and governance, prioritize issues using multi-signal models, and surface Voice of Customer trends to close the loop with Product and GTM.

Sell Cursor's AI-powered developer tools into federal agencies by owning a named book of large accounts, driving new agency acquisition and expansion, navigating complex federal procurement and security reviews, partnering with engineering and deployment teams to deliver trials through production, and influencing product and compliance roadmap based on federal customer needs.

Post-sale technical Solutions Architect embedded in strategic enterprise accounts to drive AI-native developer tooling adoption. Configure environments, design workflows, enable engineering teams, lead architecture reviews, coordinate across Sales/Product/Engineering, and scale organization-wide adoption while measuring engineering impact.