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The Sales Development Representative will prospect and engage potential customers, qualify business opportunities, create leads, and initiate sales conversations. Responsibilities include developing industry-specific outreach strategies, presenting Socket’s security product, researching markets, maintaining prospect communication, and collaborating with sales teams. The role requires at least one year of sales experience, strong communication skills, CRM experience, self-motivation, and the ability to work in a fast-paced environment.

Lead pre-sales technical discussions, demos, and POCs while owning post-sale success and growth for European enterprise accounts. Drive adoption, renewals, and expansions, collaborate cross-functionally, and translate technical capabilities into business value for security and engineering teams.

Lead and grow a Europe-based team of Technical Account Managers responsible for onboarding, adoption, customer health, retention, and technical customer partnerships. Own gross retention outcomes, escalations, post-sales processes, health scoring, QBRs, playbooks, automation, and team performance. Partner with Sales, Product, and Engineering while supporting enterprise customers, reporting business metrics to leadership, and scaling the post-sales function.

Own post-sale technical success for European enterprise customers. Lead onboarding and integrations across CI/CD systems, build pipelines, IDEs, and internal tooling; troubleshoot production issues using logs and telemetry; conduct architecture reviews, security assessments, workshops, and business reviews; create success plans and scalable enablement materials; and relay customer insights to Product and Engineering.

Manage SMB customer relationships for renewals, upsells, adoption, and long-term success. Partner with Security teams and cross-functional Go-to-Market, Engineering, and Professional Services groups. Run quarterly health checks, support customer lifecycle experiences, exceed renewal and upsell targets, provide product feedback, and communicate with stakeholders including C-suite leaders. Travel for customer and company meetings as needed.

Own the full sales cycle for mid-market and enterprise EMEA accounts: build pipeline via inbound/outbound/partners, close deals, exceed revenue targets, drive customer experience and expansion, and shape regional go-to-market strategy while partnering with Product, Marketing, Customer Success, and EMEA leadership.