Manage a portfolio of UK transport operator and authority accounts, own day-to-day success and long-term outcomes, handle escalations and onboarding, run training and reviews, use product usage data to spot risks and opportunities, feed customer insight to Product/Engineering, and identify growth opportunities with Account Managers.

Own day-to-day People Operations for a UK-based, globally distributed workforce: onboarding, employee queries, contracts, benefits, HR systems (BambooHR), payroll inputs and vendor coordination. Improve processes, maintain people data, ensure compliance and audit readiness, support people programs (reviews, engagement, compensation), and build scalable, automated workflows to enhance employee experience.