Top Tech Jobs & Startup Jobs in Belfast

The Senior Technical Business Analyst collaborates with stakeholders, translates requirements into actionable items, and ensures AI solutions meet business needs through documentation and analysis.

As a Functional Specialist PIP, you will conduct assessments to evaluate claimants' health conditions, write detailed reports, and support decision-making for disability allowances.

As a Functional Specialist, you will conduct assessments and compile reports to assist in benefit claims for the department while collaborating with managers and using IT systems effectively.

Lead a 24x7 Major Incident Management team, manage escalations and P1s, ensure SLA-driven resolution, produce MI reports, maintain processes, drive continuous improvement, mentor staff, and collaborate across teams.

Handle inbound/outbound claimant calls, schedule telephone and face-to-face assessments, manage cancellations, liaise with MCAs and HCP staff, capture data accurately, and deliver customer-focused service resolving complaints.

Lead strategic direction and governance for Major Incident and Incident Management across Technology Operations. Build and manage a specialist team, embed ITIL‑aligned processes, drive automation and AI adoption (especially ServiceNow), deliver data‑driven insights, reduce incident volumes, and improve service stability while partnering with engineering, problem management, and senior stakeholders.