Manage a portfolio of 600+ SMB and Mid-Market customers to drive retention, renewals, upsells, and revenue growth. Act as trusted advisor, negotiate contracts, resolve issues, collaborate with Customer Engineers, and use CRM and data-driven practices to prioritize accounts and deliver results.

Manage the post-sales lifecycle for channel-sourced accounts and partners including onboarding, renewals, expansions, licensing, CRM hygiene, partner coordination, and cross-functional collaboration to drive customer success and adoption.