Designs and executes manual and automated tests for web software, creates test plans and cases, identifies and reports defects, performs root-cause analysis, and supports issue triage. The role collaborates with product and development teams on testability, edge cases, quality standards, and continuous improvement. It also involves API, mobile, cloud-device, and non-functional testing in an Agile continuous-delivery environment.

Manage and grow assigned enterprise SaaS accounts by building relationships, driving renewals and expansion, coordinating onboarding/implementation, monitoring usage, and collaborating with Sales, Customer Success, Product, and other teams to ensure client satisfaction and revenue retention.