Lead the design vision for a major product area, shaping customer journeys, internal advisor tooling and data visualisation. Balance AI automation with human expertise, build high-adoption advisor consoles and co-pilots, untangle operational workflows to boost conversion, and steward the design system.

Senior individual-contributor owning the design vision for a product area across customer journeys, Salesforce-based internal tools, and dashboards. Drive AI-driven prototypes, raise craft standards, steward the design system, and partner with operational leaders to solve complex, commercially-loaded operational problems.

Provide regulated mortgage advice to high-intent clients, handle high-volume submissions, meet KPIs, use AI/FinTech tools to streamline work, maintain a clean regulatory record and excellent customer rapport while focusing on advice rather than administrative tasks.