Provides second-line technical support to customers on a rotating 12-hour schedule. Diagnoses and resolves hardware, software, application, and network issues; manages escalated cases within SLAs; configures systems; coordinates supplier and field-service escalations; communicates progress; and escalates unresolved issues to third line when appropriate.

Design, automate and maintain Azure infrastructure at scale using Terraform and CI/CD. Build pipelines (Azure DevOps, GitHub Actions), enforce security and governance (Azure Policy, RBAC, Key Vault, Entra ID), monitor and optimise workloads, troubleshoot incidents, perform code and architecture reviews, mentor engineers, coordinate delivery, support migrations and onboarding, and participate in on-call rotations.