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Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

The Senior Site Reliability Engineer will manage production environments, enhance system reliability, and collaborate with development teams for improved service delivery and automation.

Lead customer value-realisation engagements for NIce CX/CCaaS solutions: build business cases, drive adoption, run change management, manage senior stakeholders, measure ROI, and create repeatable service opportunities.

Design, build, deploy, and own AI-driven virtual agents and full-stack solutions that automate customer service across voice and digital channels. Integrate agents with enterprise systems (CRM, commerce, knowledge bases), develop APIs and orchestration layers, iterate on models and prompts, monitor performance, and collaborate with customers and product teams to deliver scalable conversational automation and demos.