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The Lead Product Designer will tackle complex design challenges, define product visions, enhance design systems, and collaborate across teams at Monzo. They are expected to lead projects, mentor team members, and improve customer-centric solutions using innovative design methodologies.

Lead a new Spanish-speaking EU fraud investigations team (10–12 investigators). Manage coaching, performance, hiring, quality checks, process improvements, and employee relations while partnering with senior ops to scale the team.

Lead technical ML efforts to detect and prevent financial crime by designing, developing and shipping production deep learning, graph and sequence models. Provide IC technical leadership, mentor peers, work with product, engineering and MLOps to iterate models on a cloud-native platform, and measure production impact while minimising false positives and operational costs.

Lead technical development and production deployment of ML models for search, personalization, ranking, and recommendations. Build scalable, explainable ML solutions, own end-to-end impact, collaborate with backend and product teams, and iterate on experiments using cloud-native data at scale.

Lead the planning and delivery of prudential regulatory deliverables (ICAAP, recovery planning, RAF), support capital planning, ALCO reporting and KRI maintenance, assess prudential regulatory change, embed recovery/resolution processes, manage projects to implement regulatory requirements, lead and develop a high-performing Financial Risk team, and communicate outcomes to senior stakeholders across the bank.

Lead and develop a team of ML specialists to deliver production ML systems for fraud and financial crime. Set priorities, ensure model lifecycle practices (development, deployment, monitoring, governance), partner with Product, Risk, Engineering and Data, and raise standards for performance, explainability, reproducibility and observability while building an inclusive high-performing team.

Manage the day-to-day operations with third-party suppliers to ensure exceptional customer service delivery. Collaborate with internal teams to improve performance and efficiency while focusing on supplier relationships and governance.

Lead credit risk strategy for Flex originations: set distribution and pricing frameworks, design real-time underwriting, oversee economic modelling, hire and grow an analytics team, and report performance to senior leadership.

Build, maintain and improve Monzo's cloud infrastructure and platform services. Run and manage Kubernetes clusters, service mesh and networking across AWS and GCP, implement Infrastructure as Code with Terraform, and develop backend services (APIs/controllers) to provide self-service tooling, support migrations, ensure scalability, reliability and a great developer experience.

Lead ML strategy and delivery for Workforce Management: forecasting, routing, assignment, escalation and time-to-completion prediction. Build, ship and maintain production ML systems, coach and grow a team of ML scientists, work cross-functionally to turn operational problems into pragmatic ML solutions, and improve customer and operational outcomes.