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The Business Development Manager will grow the SIPP market by establishing and deepening adviser relationships, manage non-advised enquiries, and directly contribute to shaping the business's strategy.

Manage and strengthen a portfolio of pension administration clients, provide consultancy on Defined Benefit administration, handle budgets/fees, support business development and retention, lead client meetings, mitigate complaints, and promote the firm at industry events while ensuring client satisfaction and compliance.

Lead and manage SIPP customer communications strategy and delivery across verbal, digital and paper channels. Own Consumer Duty communication accountabilities, set standards and best practice, ensure clarity and outcome-focused content, consider behavioural biases, and partner with senior stakeholders to enable informed customer decisions and consistent distributor communications.

The Client Administrator supports the Pension Administration team by managing client portfolios, ensuring accurate service delivery, handling complaints, and preparing reports.

The Senior Client Administrator will manage client relationships and provide administration services within the Pensions Administration team, ensuring quality service delivery and effective complaint resolution.