Top Tech Jobs & Startup Jobs in Belfast

Lead complex Integration Platform programs and portfolio initiatives, managing roadmaps, governance, risks, dependencies, reporting, investment tracking, and delivery outcomes. Partner with Technology, Product, Engineering, and business teams to resolve challenges and maintain alignment. Coach Technical Programme Managers and promote continuous improvement, delivery excellence, and strong execution across interconnected programs.

Own complex and escalated customer complaints from investigation through resolution. Communicate with customers by phone and in writing, gather information from stores, suppliers, and business teams, identify root causes, make balanced decisions, and coordinate outcomes. The role also involves managing high case volumes, handling sensitive conversations, and identifying complaint themes to improve processes and customer experience.

Lead, coach, and develop a team of 12 Customer Advisers while driving customer service performance, engagement, quality, productivity, and key metrics such as CSAT, service levels, and first-contact resolution. Resolve escalated customer issues, manage complaints and service recovery, minimise reputational risk, and support smooth hybrid operations as Duty Manager.

Leads complex supply chain and logistics transformation projects across product flow, packaging, fulfillment, inventory, planning, and channel development. Manages launch readiness, milestones, risks, dependencies, governance, stakeholder alignment, impact modeling, reporting, and benefits realization. Partners with commercial, sourcing, technology, freight, retail, and logistics teams to embed sustainable process improvements that reduce cost, improve service and efficiency, and accelerate speed to market.

Lead and grow an engineering team to build and operate the M&S Identity Platform. Own architecture, scalable distributed systems, authentication journeys, deployments and DevOps practices. Drive agile delivery, technical standards, quality, maintenance, and cross-functional collaboration with product and delivery stakeholders.

Design and operate scalable backend services for the complete customer order lifecycle, including creation, fulfilment, and completion. Build Java or Kotlin microservices, GraphQL and REST APIs, and Kafka-based event-driven workflows across payments, pricing, and fulfilment. Develop resilient, low-latency systems using distributed databases, caching, and modern architecture patterns while collaborating with product, engineering, architecture, and business stakeholders.

Provides administrative support to regional leadership teams, including people administration, diary and meeting management, travel and expenses coordination, workforce planning, reporting, and event logistics. The role manages confidential information, coordinates competing requests, supports regional communications and organisational changes, and contributes to process improvement while partnering with Regional Managers, People Partners, and wider support teams.

Own the enterprise endpoint-management platform and roadmap across a large, multi-site retail estate. Lead platform engineering, security, compliance, provisioning, application deployment, patching, lifecycle management, service health, and continuous improvement. Manage engineers, vendors, and partners while standardizing endpoint operations across stores, distribution centers, offices, kiosks, tablets, mobile devices, and shared devices. Drive transformation toward unified endpoint management, secure device experiences, and scalable operating practices.

Leads technical strategy and architecture for People and Labour systems, modernising Azure microservices, integrations, APIs, data flows, and SaaS platforms. Guides event-driven design, resilience, observability, CI/CD, security, and AI adoption. Mentors senior engineering talent, aligns technology with HR and workforce stakeholders, and makes enterprise-level build-versus-buy and architectural decisions across business-critical platforms.

Designs end-to-end B2B and B2C solution architectures for international commerce, including APIs, event-driven integrations, data movement, security, resilience, and operational supportability. Produces high-level designs, architecture decision records, and reusable patterns; provides architecture assurance through delivery; evaluates technology and modernization options; and collaborates with engineering, product, delivery, architecture, and external partner teams.