Lead strategic customer success for French and Benelux enterprise accounts, drive six-figure renewals and expansion, create and execute success/account plans demonstrating ROI, build executive relationships, prevent churn through mitigation plans, improve adoption and CS processes, and collaborate cross-functionally to champion customer needs.

The role involves driving enterprise sales in the DACH territory, building relationships with prospective customers, and navigating complex buying journeys for SaaS solutions, specifically in telecom and energy sectors.

Serve as a bilingual (Spanish & Italian) strategic Technical Account Manager for large EMEA accounts, combining technical leadership, solution design, change management, and value realization to drive adoption, retention, and services growth. Act as trusted advisor, lead integrations and architecture discussions, coach executives on change, and identify expansion opportunities to maximize platform utilization and measurable customer outcomes.