Own the end-to-end renewal process for a high-volume portfolio of non-managed and scaled B2B SaaS accounts across EMEA and APAC. Execute renewal outreach, negotiate standard terms, resolve billing and payment issues, identify churn risk, maintain forecasts, and escalate expansion opportunities. Partner with Customer Success, Sales, and Finance to improve retention, collections, and renewal outcomes.

As a Senior or Staff Software Engineer focused on SRE, you will optimize performance, manage infrastructure with code, drive observability, and collaborate with teams to enhance system reliability and efficiency.