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The Global Director, Business Value Engagement at Genesys will lead a team of Business Value Specialists across EMEA and APAC to enhance customer engagement by fostering relationships, developing consulting strategies, and overseeing project delivery. This role combines leadership with hands-on customer interaction to shape business value delivery and drive operational excellence within the organization.

As a Senior PS Consultant at Genesys, you will be responsible for architecting and managing the implementation of Genesys AI and digital customer experience solutions throughout the project lifecycle, including requirements analysis, technical design, implementation, and testing. You will also identify project risks and engage in international travel as needed.