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Support enterprise customers deploying and configuring BeyondTrust products. Troubleshoot, debug, resolve, document, and escalate technical incidents through phone, email, and chat. Manage customer expectations, coordinate with Engineering, Sales, Product Management, and Field Engineering, track escalated issues, and participate in on-call rotation. Apply expertise in Windows Server, Active Directory, networking, firewalls, virtualization, DNS, and security software.

Support global go-to-market enablement by designing, delivering, and measuring programs and assets. Collaborate cross-functionally to align sales priorities, maintain enablement governance, develop competency and certification programs, and provide insights to improve field execution.

Design, build and deliver Endpoint Privilege Management features across the stack. Use AI-assisted tools, collaborate with distributed cross-functional teams, diagnose and resolve complex production issues.

Develop and maintain the macOS endpoint client for an endpoint security product. Design features, shape architecture, review code (including agentic AI-generated code), improve build/deploy/test automation, resolve customer issues, and track macOS/security technologies while mentoring peers and owning product areas.