Manage complex enterprise customer accounts across EMEA, driving product adoption, value realization, retention, expansion, and renewals. Analyze customer usage and data, lead planning and roadmap discussions, coordinate internal teams to resolve technical issues, and advocate for customers. Build relationships with technical and executive stakeholders, provide software best practices, identify risks and opportunities, and guide customers through evolving revenue and contract management processes.

Leads EMEA Customer Success Managers serving complex global enterprise customers. Drives customer retention, expansion, methodology adherence, business outcomes, and customer advocacy while partnering cross-functionally with Go-To-Market, Product, Services, and Support teams. Coaches leaders, uses data to improve processes, manages ambiguity, and builds trusted executive-level relationships. Requires extensive enterprise B2B SaaS customer success leadership and strong business, technical, and communication skills.

Conduct enterprise outbound prospecting through phone, email, LinkedIn, and video; build pipeline, qualify decision-makers, and pass revenue-ready opportunities to sales teams. Follow up on marketing campaigns, event attendees, and inbound leads. Use CRM and sales engagement tools, analyze campaigns, personalize outreach, and collaborate with sales leadership. The role emphasizes resilience, commercial curiosity, ownership, communication, and a track record of 1–3 years in enterprise outbound prospecting.