Deploy and maintain AI enablement infrastructure (MCP servers, AI agents, hosting) and cloud environments on AWS/GCP. Build IaC and CI/CD pipelines, monitor performance/cost, support containerized services, manage API keys and permissions, document runbooks, and collaborate with Security, Engineering, and stakeholders to improve cloud governance and AI tooling adoption.

Serve as the primary post-sale value partner for a portfolio of customers, driving adoption and repeat usage of UserTesting, advising on research best practices, enabling workflow integration, supporting renewals and expansion, and coordinating cross-functional resources to realize customer value.