The Technical Support Engineer role involves providing advanced technical support, troubleshooting SaaS/cloud issues, and collaborating cross-functionally to enhance customer satisfaction with AlphaSense's products.

Design, implement, and support Workday modules like HCM and Payroll. Collaborate with business partners for solutions and troubleshoot system issues.

As an Associate in Customer & Product Support, you will deliver exceptional customer service, troubleshoot technical issues, and engage with product and engineering teams to enhance the customer experience.