Provides reception and administrative support for supported and low-income housing services. Responsibilities include managing referrals, tenant records, tenancy sign-ups, waiting lists, voids, repairs, visitor enquiries, deliveries, conference guests, and housing-related issues. The role liaises with tenants, Camden Council, safeguarding and antisocial behaviour teams, maintains accurate records, supports customer service standards, and assists with reception cover, including occasional out-of-hours and weekend work.

Leads income, administrative, and processing activities across the Managed Agents function. Manages and develops Processing Officers, oversees KPIs and service standards, resolves escalated customer and operational issues, and drives process improvements. Owns financial analysis, budgeting, forecasting, income performance, reporting, governance, risk management, and regulatory compliance. The role also coordinates Managed Agent onboarding and exits, maintains data integrity, and manages internal and external stakeholder relationships.