Act as primary client contact to onboard, train, and support customers; build relationships, monitor customer health, resolve issues, identify upsell opportunities, and report on NPS, churn, and satisfaction metrics.

Drive product strategy and roadmap for a flagship Camio Cloud offering. Lead discovery with customers, define pricing and go-to-market plans, coordinate releases with engineering, design, and marketing, and maintain product documentation. Evangelize roadmap, boost adoption and revenue, and collaborate across teams to deliver customer-focused B2B SaaS solutions.