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Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

The Customer Success Engineer will support enterprise clients in integrating and optimizing Nash's platform through technical guidance and problem-solving. Responsibilities include troubleshooting, designing solutions, and enhancing customer outcomes with a strong focus on API integrations and performance analytics.

The Technical Customer Success Manager will manage strategic enterprise accounts, ensuring adoption, performance, and growth, while collaborating with customer teams to optimize solutions on Nash's platform.

The Brand Design Lead will define and evolve the Nash brand strategy, design marketing sites, prototype quickly using A.I. tools, and ensure the brand's visual identity has human authenticity. They will collaborate with cross-functional teams and set the standard for craft in the company.