Own and improve customer operations infrastructure (HubSpot, PandaDoc), ensure data quality and governance, build reporting and forecasting for retention and renewals, implement customer health frameworks, create SOPs/playbooks, automate workflows with AI tooling, and partner cross-functionally to scale post-sale operations.

The Senior Account Executive will drive new business growth, manage the full sales lifecycle, build relationships with senior stakeholders, and refine sales strategies in a remote-first company.