Leads day-to-day managed services support operations across multiple clients, ensuring SLA adherence, ticket quality, incident and problem resolution, service reporting, risk management, customer communication, and continuous improvement. Coordinates technical teams, manages escalations and major incidents, analyzes service trends, supports governance activities, and promotes ITIL, ISO 27001, and ISO 9001 compliance. The role is remote within Ireland or the UK and focuses on Microsoft cloud solutions and ITSM delivery.

Lead end-to-end ERP solution architecture for complex client engagements using Microsoft Dynamics 365 Business Central. Design scalable, secure, high-performing solutions aligned with business and technical requirements. Provide architectural leadership, stakeholder engagement, technical direction, and guidance across multiple projects. Collaborate with technical and functional teams, ensure quality and maintainability, and promote ISO 27001 and ISO 9001 compliance.

Lead the end-to-end architecture of Microsoft Dynamics 365 Business Central ERP solutions across complex client engagements. Translate business requirements into scalable, secure, and maintainable technical designs; guide implementation teams; engage senior stakeholders; manage multiple projects; and ensure alignment with Microsoft best practices, cloud architecture, security, quality, and governance standards.