Lead and scale the end-to-end Customer Success organization for a fast-growing B2B SaaS (payments) company. Build processes, tooling, KPIs, onboarding, account management, and knowledge base; manage customer relationships and executive briefings; collaborate cross-functionally; hire and mentor a high-performing CS team to drive adoption, retention, and measurable value.

Lead end-to-end new-logo revenue by building an AI-first sales organization. Hire and coach SDRs, BDRs, and AEs, architect AI-driven outbound and inbound workflows, run AI-powered forecasting and analytics, lead strategic deals, collaborate cross-functionally, and continuously iterate GTM using AI to maximize productivity and scale revenue.