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Provides technical support, troubleshooting, configuration, customization, upgrades, and enhancements for Dynamics 365 CE and Microsoft Power Platform solutions. Supports Power Apps, Power Automate, Power BI, Dataverse, Azure integrations, plugins, JavaScript, and ALM processes. Collaborates with business stakeholders, internal teams, and vendors to gather requirements, resolve incidents, manage deployments, and optimize CRM and enterprise applications.

Leads client discovery, requirements elicitation, process mapping, and rapid prototyping for Dynamics 365 business application implementations. Defines functional solutions, user stories, acceptance criteria, data and integration requirements, and maintains traceability in Azure DevOps. Facilitates workshops, supports estimation, testing, user acceptance, scope management, stakeholder sign-off, and change adoption while using approved AI tools to improve requirements development.

Leads end-to-end technical architecture for Microsoft Dynamics 365 Business Central ERP implementations. Designs scalable solutions, integrations, APIs, workflows, reports, governance standards, and development practices. Provides technical leadership, reviews designs and code, mentors teams, facilitates client workshops, supports presales, and translates business requirements into technical solutions. Works across implementation, upgrades, testing, deployment, and optimization while engaging senior stakeholders and guiding integrations with Azure, Power Platform, Dynamics 365, and third-party systems.

Designs, develops, enhances, and supports enterprise solutions built with Dynamics 365 CE, Dataverse, and Power Platform. Responsibilities include custom plugin and workflow development, integrations, automation, solution architecture, performance optimization, technical troubleshooting, application modernization, and release management using Azure DevOps. The role collaborates with consultants, architects, and stakeholders to deliver scalable, secure, and maintainable business applications.